If you are unable to solve a problem with COP, we may support you via remote connection. To request our help, please download the F+W customer module by clicking the button below.

After you have downloaded the file, unpack and start the contained executable. Call our support team and supply the ID and password that is shown by the customer module.

Technical Information

The F+W customer module is provided by the TeamViewer GmbH. It allows us to see the screen content of your PC and to control mouse and keyboard input via a secured connection.
You are able to see what our employee is performing on your system and may disconnect the link anytime by closing the customer module with a click on the red X.

You can receive further information about the security of the connection on the TeamViewer GmbH website at